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WE HAVE THE ANSWERS
Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip?
For questions frequent and otherwise, this is the spot.
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Does Paradise on Earth Travel Agency have family trips?We offer a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Paradise on Earth Travel Agency has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age.
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Are there age restrictions on your trips?For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Check each trip for its minimum age, most of our trips don’t have a maximum age limit.
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Can I just do part of the trip?Although you won’t be reimbursed for any portion of the trip unused, you can opt to sign off the trip if you need to leave a day or so earlier. If you let us know before travel that you’ll be arriving late or need to leave before the trips ends, we will notify our team on the ground to best accommodate your requirements.
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Can I make any changes to the itinerary of my group trip, either before or during the trip?"Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact with us and we can tailor an itinerary just for you.
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I have a disability – can I still travel?Paradise on Earth Travel Agency is committed to making travel widely accessible, regardless of ability or disability. We ask that you carefully consider whether you are physically and mentally able to complete the itinerary you have chosen, recognising that on many trips you will be required to carry your own bags and use public transport. Where we can, we will make reasonable adjustments to the operation of our trips to facilitate the requirements of disabled travellers – such as booking ground floor accommodation, working with the Special Needs Group to provide equipments needed. Many travellers with disabilities have been able to enjoy our trips by travelling with a friend or companion who can assist with specific needs. If joining a group trip is not practical we may be able to provide you with a private departure. Please contact us for further information on any of our itineraries. Learn More
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I’m travelling alone – is that OK?This is the beauty of Wanderlust traveling: many of our travellers love that they can travel solo and want to meet and share experiences with like-minded people. Find out more
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Can we book a triple room?Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed.
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Can I book a single room?You can book pre and post accommodation on a single basis; however, throughout your Intrepid trip, rooming is organised on a twin-share basis. Some trips do have a single supplement available – check a trip’s overview page on our website, or their Essential Trip Information, to see whether a single supplement is offered. If so, please request this at the time of booking.
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I have special dietary requirements – will they be catered for?We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information on for you. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.
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What will the food be like on my trip?Food is one of the most exciting parts of travel. There may be some familiar foods but often you’ll be confronted with something new, interesting and downright weird of the culinary world but we'll like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own - this means you can eat to suit any budget or desire.
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Can I drink the water in the countries I visit?In some destinations it may not be wise to drink the local water. For more details, you can contact us about your trip.
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Are your trips guaranteed to depart?The vast majority of our small group adventures are guaranteed to depart. That means that once you book your trip it’s confirmed to run, regardless of how many other travellers have booked.
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How do I obtain Essential Trip Information with full details of my trip?Paradise On Earth Travel Agency will always make sure you receive bring these with you. Every trip has a set of Essential Trip Information, accessible on our website, that gives you in-depth information about all aspects of your trip. To access your Essential Trip Information, please visit your trip’s specific facts page on our website. The Upcoming Trips are accessible at the top of this page.
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Do you offer Travel Insurance?Travel insurance is availble from Travel Guard, to learn more click here or call Travel Guard at 800 826 1300.
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What does my policy need to cover?At a minimum, your travel insurance should be 'comprehensive', providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects.To find out more about travel insurance contact Travel Guard.
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How do I find out about the visa requirements for the trip I am interested in?While we do include information in our Upcoming Trips about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can contact us to arrange these for you at a cost.
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What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! Visa cards are more widely accepted than Mastercard, particularly in Cuba where only Visa cards are accepted.
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Are airport transfers included in the trip price? If not, how much will a taxi cost from the airport? If not, how do I get to and from airports?"Generally airport transfers are not included in your trip price unless you're travelling on a Comfort or Independent Journey style trip where an arrival transfer is included. You can normally add an arrival and/or departure transfer to most of our trips when you are booking your trip (or by contacting us if you have already booked). For more information on your arrival, refer to the ‘Joining Point instructions’ in your Essential Trip Information. Here, we often indicate the price you can expect to pay for a taxi from the airport to the hotel. The cost of the transfer will inevitably be more expensive than a taxi, but it is important to remember that you are paying for a private service and a trusted driver who will offer the security travellers often desire when they arrive into a foreign country.
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What if I arrive late and miss part of the trip?If you know in advance that you will be arriving late, please let our sales staff know. We will notify your leader, who will leave instructions with the hotel reception as to where to meet your group that night or the following morning. If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time. If you are late due to unforseen circumstances or flight delays, please call the emergency contact number located in the Essential Trip Information. Intrepid cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.
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What standard of accommodation should I expect?The standard of accommodation depends on the Trip Style you have chosen.
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What communication facilities will be available?Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places (think Mali, Serengeti or the Sahara) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.
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Will I get internet coverage?Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.
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Is tipping commonplace in other parts of the world?Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides. At the end of your trip, if you're happy with the service you received, providing a tip for the leader - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations.
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